Collection and Use of Personal Information
In order toplace an orderor complete a transactionwww.fitmomsquad.ca.,you are required to create an account and provide your first and last name, email address, phone number (optional) and a password. We usethis information in order to create and administer your online account, and to coordinate registration and order details for the duration of your participation in our programs. In order to ensure your registration or transaction is processed safely and to the correct client, we also collect the client’s first name, city, province, and restrictions.
Registration and Purchases
When you register or place an order, we collect your payment card information. We use this information to process any payments made by the client through the website and to provide you with a payment history and record of payments.
When you register for an account or a class, you may choose to receive weekly email reminders to place your next order. You may also have the opportunity to sign-up to receive email marketing communications from FITMOMSQUADwith updates, surveys, and other information from us or select partners. You can opt-out of receiving marketing emails from us using the opt-out or “unsubscribe” instructions provided in the communication. You also may withdraw consent to receive email notifications through your online account settings. Please note that even if you opt-out of receiving marketing emails from us, we may continue to send you transactional communications such as information regarding your payments, order confirmations or changes, account administration, and customer service requests.
From time to time, we may offer you the opportunity to participate in one of our surveys or other customer research. We use this information to help us enhance our service offerings.If you submit a technical support request, we may use your email to sendyou a survey asking about the quality of support that you received. We use survey responses to monitor and improve our technical support offerings.
Contests and Promotions
From time to time, we may offer a contest or promotion. If you choose to enter a contest or participate in a promotion, we may collect your name, address, phone number, and any additional information or content required for the contest or promotion, or that you otherwise provide. We use this information to administer the contest or promotion. As part of a contest or promotion, we may also share or otherwise publish the content you submit. Please refer to the privacy notice and the terms and conditions relevant to each contest or promotion to learn more about how we may collect and use information you submit in conjunction with that contest or promotion.
When you contact us with a comment, question or complaint, we collect the information you provide such as your name, email address, phone number, school, school board, along withadditional information regarding the issue that we may need to help us promptly answer your question or respond to your inquiry. We retain this information to assist you in the future and to improve our customer service and service offerings. We also use personal information to establish and manage our relationship with you and provide quality service.If you provide us with feedback on our services, we may obtain your permission to publish your feedback in a testimonial on our website.
Sharing of Personal Information
Your personal information may be transferred (or otherwise made available) to our affiliates and other third parties who provide services on our behalf. We use third parties to assist with payment processing, to provide technical support and solutions, and to host and manage our website. Our service providers are given the information they need to perform their designated functions and are not authorized to use or disclose personal information for their own marketing or other purposes.Your personal information may be maintained and processed by us, our affiliates and other third-party service providers in the US or other jurisdictions. In the event that personal information is transferred to the US or other foreign jurisdiction, it will be subject to the laws of that jurisdiction and may be disclosed to or accessed by the courts, law enforcement and governmental authorities in accordance with those laws.For further information about our use of service providers, please contact us as set out below.
Legal and Compliance
We and our service providers may provide your personal information in response to a search warrant or other legally valid inquiry or order, or to another organization for the purposes of investigating a breach of an agreement or contravention of law or detecting, suppressing or preventing fraud, or as otherwise required or permitted by applicable Canadian, US or other law or legal process. Your personal information may also be disclosed where necessary for the establishment, exercise or defense of legal claims and to investigate or prevent actual or suspected loss or harm to persons or property.
Sale of Business
Personal information may be provided to third parties in connection with a merger or sale (including transfers made as part of insolvency or bankruptcy proceedings) involving all or part of FITMOMSQUADor as part of a corporate reorganization or stock sale or other change in corporate control, including for the purpose of determining whether to proceed or continue with such transaction or business relationship.
Information We Collect Automatically
Safeguarding and Retention of Personal Information
We have implemented reasonable administrative, technical, and physical measures in an effort to safeguard the personal information in our custody and control against theft, loss, and unauthorized access, use, modification, and disclosure. We restrict access to your personal information on a need-to-know basis to employees and authorized service providers who require access to fulfill their job requirements. Your access to various sections of www.fitmomsquad.camay is protected by a user name and a password. Do not share your password with anyone. If you enter a section of our website that requires a password, you must log out when you exit. We have personal information retention processes designed to retain personal information for no longer than necessary for the purposes stated above or to otherwise meet legal requirements.
Access to Personal Information
You may have the right to access, update and correct inaccuracies in your personal information in our custody and control, subject to certain exceptions prescribed by law. For example, you may access, review and update certain types of your personal information through your account settings. Additionally, you may request access, updating and corrections of inaccuracies in other personal information we have in our custody or control by emailing or writing to us at the contact information set out below. We may request certain personal information for the purposes of verifying the identity of the individual seeking access to their personal information records.
The Fitmomsquad website may contain links to other websites that are not owned or controlled by us. We have no control over, do not review and are not responsible for the privacy policies of or content displayed on such other websites. When you click on such a link, you will leave our service and go to another site. During this process, another entity may collect personal information from you.